We run a tight schedule and because we value your time we want to make sure all our clients are seen on time. When you run late, we are unable to give you the maximum amount of pampering you deserve. So to help us run smoothly please arrive 5-10 mins before your appointment.
As a complimentary service, we will send out SMS confirmations 2 days before your appointment as a reminder. If you need to reschedule your appointment we will require 24 hours notice otherwise you will be charged 50% of the treatment cost. We often turn away other clients that are desperate for an appointment because we are fully booked. If you cancel or reschedule with late notice or don't show up for your appointment we cannot fill up the time slot at such late notice and this deprives us of an income.
We in turn will reduce your treatment cost by 50% if we ever need to cancel your appointment with less then 24 hours notice (due to staff illness etc). Its only fair that we extend the same courtesy to all our clients.
We thank you for your kind understanding and consideration of our staff and clients and Ultimate Aesthetics!